Store FAQs

Where do I find the Assembly Videos for the product I purchased?

Assembly Videos are located below the main product image on the product page.

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I received/won a Dreaming Tree gift card. How do I redeem it?

To redeem your gift card, click on the “Click here to enter your code” link on the checkout page and type in the gift card code!

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What comes with my purchase?
Included in your purchase is a .ZIP file that contains all of the SVG files necessary to recreate the projects pictured on the product description page. Anything made of paper is always included. Keep in mind that we use common craft supplies like buttons, ribbons and bling to embellish our products. These items are not included. When specified, we’ll include digital papers to compliment certain paper projects. We recommend a 12×12 printer when printing our digital papers.

We also include a .PDF file that contains a legend of all of the files included in your purchase. The legend specifies the name of each file as well as the recommended sizing of each file. (Note: the majority of SVG compatible programs will open our files at their correct native size so you don’t have to pay much attention to the sizing information unless of course your software does not open the files at the correct size.)

You’ll also receive photos of each completed project to use as a reference!

What is the return or refund policy?

We don’t technically offer refunds since our products are digital. Plus our customer service is the best in the industry and we’ll do everything we can to make sure you have a memorable experience when you use our products for the first time (and every time for that matter). If you have a cutting machine and compatible software, we’ll make sure you get up and running. Just contact us by clicking here. If you don’t have an electronic cutting machine and compatible software, contact us and we’ll help you find the right machine for you! If you don’t already own a cutting machine and don’t plan on buying one any time soon, click here to contact us so we can discuss refund options.

What are your support hours?

We offer phone support Monday through Friday from 9:00AM – 6:00PM CST. We do our best to answer all email inquiries within 24 hours during the work week. Phone support is available after hours via appointment! Click here to contact us and let us know what we can do to help!

How do I add items to my wishlist?

You can add products to your wish list by clicking on the little heart located in the upper right hand corner of the product image. The wishlist heart is semi-hidden until you hover your mouse over the general area. The wishlist heart is available on the actual product listing page as well as the category view page, but not “quick view” mode.

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How do I add remove items from my cart?

Click the X next to the product on the shopping cart page or on the shopping cart pop-up. See images below.

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What is Dreaming Tree's Terms of Service?

Dreaming Tree 3DSVG.com Web Site Agreement

The 3DSVG.com Web Site (the “Site”) is provided by Cooky Puss Creative LLC, subject to your compliance with the terms and conditions set forth below.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. COOKY PUSS CREATIVE LLC. MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.

1. Copyright, Licenses and Idea Submissions

The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are Cooky Puss Creative LLC, its affiliates or other third party licensors. YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE. You agree to grant to Cooky Puss Creative LLC. a non-exclusive, royalty-free, worldwide, perpetual license, to reproduce, distribute, transmit, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to 3DSVG.com by all means and in any media now known or hereafter developed. You also grant to 3DSVG.com the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against Cooky Puss Creative LLC. for any alleged or actual infringement or misappropriation of any proprietary right in your communications to 3DSVG.com

TRADEMARKS.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or servicemarks of 3DSVG.com Other product and company names mentioned in the Site may be the trademarks of their respective owners.

2. Use of the Site

You understand that, except for information, products or services clearly identified as being supplied by 3DSVG.com, 3DSVG.com does not operate, control or endorse any information, products or services on the Internet in any way. Except for 3DSVG.com – identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with 3DSVG.com a. You also understand that 3DSVG.com cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. 3DSVG.com PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND COOKY PUSS CREATIVE LLC.SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. COOKY PUSS CREATIVE LLC.DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED.

YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. 3DSVG.com HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

LIMITATION OF LIABILITY

IN NO EVENT WILL COOKY PUSS CREATIVE LLC. BE LIABLE FOR (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF COOKY PUSS CREATIVE LLC.OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, COOKY PUSS CREATIVE LLC’s LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

3DSVG.com makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-3DSVG.com web site, please understand that it is independent from 3DSVG.com, and that 3DSVG.com has no control over the content on that web site. In addition, a link to a 3DSVG.com web site does not mean that 3DSVG.com endorses or accepts any responsibility for the content, or the use, of such web site.

3. Prices and Availability

The prices of the items on this website are listed by each item’s description. Despite our best efforts, prices may be listed incorrectly due to human or computer error. In the event of a pricing error, we will NOT honor the incorrect “error” price. This policy applies to pricing on our website and our Newsletters. Known pricing errors will be published in the product description tab.

If you have completed a purchase with an incorrect price, and that price is lower than the actual item cost, we will at our discretion contact you for instructions before the shipment of that item, or cancel your order for that item and notify you of such cancellation.

If you have completed a purchase with an incorrect price, and that price is higher than the actual item cost, we will refund you the difference. This does not apply to regular price changes for our weekly sales.

We cannot adjust the prices of items due to listing errors, or guarantee the availability of any item prior to sale.

Product availability is listed by each item’s description. We monitor and check product counts frequently; our software reduces available quantities when a product is sold. Though we strive for perfection, sometimes our product counts are incorrect. We do not back-order out of stock items. If an item is not available when we process your order, we will refund you the the amount of the out of stock item.

4. Terms and Conditions of Sale

When you place an order at Dreaming Tree, A Division of Cooky Puss Creative LLC, we will send you an e-mail confirming receipt of your order along with the product details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we have shipped that product to you (“shipping confirmation e-mail”). That acceptance will be complete at the time we send the order confirmation e-mail to you. Any products on the same order which we have not been confirmed in a shipping confirmation e-mail do not form part of that contract. Dreaming Tree, A Division of Cooky Puss Creative LLC., is not liable for incorrect or invalid email addresses submitted.

Completing an order from Dreaming Tree/COOKY PUSS CREATIVE LLC. in any form constitutes acceptance of these terms and conditions.

5. Unauthorized Resale

We reserve the right to refuse any customer we suspect of unauthorized resale of any Dreaming Tree/COOKY PUSS CREATIVE LLC. products. Unauthorized reselling of these products is strictly forbidden, and will be considered a violation of these terms of agreement.
Dreaming Tree/COOKY PUSS CREATIVE LLC. also reserves the right to refuse sale to any customer we consider to be in violation of our terms of agreement.

6. Discount Codes and Special Offers

Discount codes apply to the regular, non-discounted price of each item. Some items are not subject to discounts. We reserve the right to deny any discounts or special offers that have been applied incorrectly, or that have expired. Discount codes may be used only once per customer unless otherwise noted, and expire 30 days after issuance unless otherwise noted.
Discount codes and special offers may not be combined, unless otherwise noted. Acceptance of any discount code by our website does not automatically mean we are obliged to honor that discount.

7. Indemnification

You agree to indemnify, defend and hold harmless Cooky Puss Creative LLC, Dreaming Tree, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.

8. Third Party Rights

The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of Cooky Puss Creative LLC, 3DSVG.com and its officers, directors, employees, agents, licensors, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.

9. Term; Termination

This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs 1 (Copyright, Licenses and Idea Submissions), 2 (Use of the Service), 3 (Indemnification), 4 (Third Party Rights) and 6 (Miscellaneous) shall survive any termination of this Agreement.

10. Miscellaneous

This Agreement shall all be governed and construed in accordance with the laws of The United States of America applicable to agreements made and to be performed in The United States of America. You agree that any legal action or proceeding between Cooky Puss Creative LLC, 3DSVG.com and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in The United States of America . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. Stickers Galore Inc’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. COOKY PUSS CREATIVE LLC.may assign its rights and duties under this Agreement to any party at any time without notice to you.

What is Dreaming Tree's Privacy Policy?

Dreaming Tree (Cooky Puss Creative LLC) (“Dreaming Tree”) operates 3DSVG.com and may operate other websites. It is Dreaming Tree’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Dreaming Tree collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Dreaming Tree’s purpose in collecting non-personally identifying information is to better understand how Dreaming Tree’s visitors use its website. From time to time, Dreaming Tree may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Dreaming Tree also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on 3DSVG.com blogs/sites. Dreaming Tree only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Dreaming Tree’s websites choose to interact with Dreaming Tree in ways that require Dreaming Tree to gather personally-identifying information. The amount and type of information that Dreaming Tree gathers depends on the nature of the interaction. For example, we ask visitors who sign up at 3DSVG.com to provide a username and email address. Those who engage in transactions with Dreaming Tree are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Dreaming Tree collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Dreaming Tree. Dreaming Tree does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Dreaming Tree may collect statistics about the behavior of visitors to its websites. Dreaming Tree may display this information publicly or provide it to others. However, Dreaming Tree does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Dreaming Tree discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Dreaming Tree’s behalf or to provide services available at Dreaming Tree’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Dreaming Tree’s websites, you consent to the transfer of such information to them. Dreaming Tree will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Dreaming Tree discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Dreaming Tree believes in good faith that disclosure is reasonably necessary to protect the property or rights of Dreaming Tree, third parties or the public at large. If you are a registered user of an Dreaming Tree website and have supplied your email address, Dreaming Tree may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Dreaming Tree and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Dreaming Tree takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Dreaming Tree uses cookies to help Dreaming Tree identify and track visitors, their usage of Dreaming Tree website, and their website access preferences. Dreaming Tree visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Dreaming Tree’s websites, with the drawback that certain features of Dreaming Tree’s websites may not function properly without the aid of cookies.

Business Transfers

If Dreaming Tree, or substantially all of its assets, were acquired, or in the unlikely event that Dreaming Tree goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Dreaming Tree may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Dreaming Tree and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Dreaming Tree may change its Privacy Policy from time to time, and in Dreaming Tree’s sole discretion. Dreaming Tree encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a 3DSVG.com account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

What is your shipping policy?
Since all of our products are digital, we do not ship anything. All products are available for download once you complete your order.

Beginner FAQs

What are the Extras for?
Extras are simply “extra” elements that we’ve isolated from the actual project for miscellaneous use. These files are NOT needed to create the final product as pictured on our site. It is simply an added value item that you can use in your other paper projects!
The PDF printable content is printing too big or too small. Help!
It’s likely that the print setting within Adobe Reader are not set correctly. Check out the video below for a step-by-step guide on correcting this.


Which cutting machines are compatible with your paper projects?
Check out our Approved Cutting Machine section for a full list of compatible electronic cutting machines!
Do I need special equipment and/or software in order to use your products?
Yes, we do not recommend trying to hand cut any of our amazing paper projects, nor do we provide templates for printing and cutting. A compatible electronic machine and software is required to use our products. Click here for a full list of compatible cutting machines.
I don't want to do any research, I just want to start cutting your amazing paper projects. Tell me what to do!
Visit our sister site (SVGTools.co) and purchase a Sizzix eclips2 with eCAL2 bundle. This will give you the cutting machine you need, compatible software, a $20 gift card to our store and free shipping! You’ll have everything you need to get started, minus paper and glue. But hey! It’s a trip to the craft store! Yay! Click here to buy an eclips2 now!

Machine FAQs

Many commonly asked questions may be answered here! Check them out for immediate help!

I have a Cricut Explore and need help!
Please click here to visit our Cricut Design Space support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
I have a Silhouette machine and need help!
Please click here to visit our Silhouette Studio Designer Edition support page. If you’re using Sure Cuts A Lot with your Silhouette, please click here to visit our Sure Cuts A Lot support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us! Note: Silhouette Studio Designer Edition is required to cut SVG files from our site. If you don’t have Designer Edition, you can pick up a copy by clicking here.
I have a Sizzix machine and need help!
Please click here to visit our eCAL/Sure Cuts A Lot support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
I have a Brother ScanNCut and need help!
Please click here to visit our Brother Canvas support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
I'm using Make-The-Cut! and need help!
Please click here to visit our Make-The-Cut! support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
I'm using a Sure Cuts A Lot compatible machine and need help!
Please click here to visit our Sure Cuts A Lot support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
I'm using a machine or software not listed in the FAQs above and need help!
Please click here to visit our Other Cutting Software support page. We have videos that cover many commonly asked questions! Chances are we’ll end up sending you a link to one of the uber helpful videos anyway, so take a quick look before you write us!
Can I use your files to create projects for sale?
Yes! We do allow commercial use of our amazing paper projects! Click here for a full rundown!

Have a question that we didn’t cover here? Click Here to contact us!